All Systems Operational

Updated a few seconds ago

Welcome to Genome system status! If you have any questions or need an assistance, please contact us at support@genome.eu

My Genome portal




Operational

Bank Transfer




Operational

Card transactions




Operational

Cards ordering and delivery




Operational

Merchant Open Banking




Operational

Reports and Statistics




Operational

Notification Service




Operational

PSD2 Dedicated interface




Operational

Gateway API




Operational

Core




Operational

Genome.eu web site




Operational

Android application




Operational

IOS application




Operational

Client verification




Operational

Metrics

API Uptime

100.00%




API Response Time

368.88ms




MY Portal Uptime

100.00%




MY Portal Response Time

316.42ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

355.71ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

454.54ms




API Uptime

100.00%




API Response Time

353.63ms




MY Portal Uptime

100.00%




MY Portal Response Time

351.75ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

351.88ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

490.75ms




API Uptime

100.00%




API Response Time

353.00ms




MY Portal Uptime

100.00%




MY Portal Response Time

387.77ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

345.87ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

501.03ms




History (Last 7 days)

Degraded performance of SEPA instant payments Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Bank Transfer


Locations

Primary Data Center



July 21, 2026 7:21AM UTC
IDENTIFIED

Dear Client, We are experiencing degraded third-party performance that disrupts the work of SEPA Instant outgoing transfers. Due to these, some SEPA Instant transfers are being declined by third parties. SEPA Instant incoming payments are working as per usual. Thank you for your understanding! For further updates, please follow the Genome status page. Kind regards, Genome

July 21, 2026 11:19AM UTC
IDENTIFIED

Dear Client, We are experiencing degraded third-party performance that disrupts the work of SEPA Instant outgoing and incomings transfers. Due to these, some SEPA Instant transfers are being declined by third parties. Thank you for your understanding! For further updates, please follow the Genome status page. Kind regards, Genome

July 21, 2026 11:37AM UTC
RESOLVED

Dear client, The temporary disruption affecting SEPA Instant transfers has now been resolved. We apologize for the inconvenience and thank you for your patience, understanding, and continued trust in Genome. Kind regards, Genome
Scheduled maintenance for Card topup, card processing and card issuing servicesPlanned Maintenance

Description

Dear Client, On the 15th of July, from 07:00 to 09:30 EET, there might be temporary disruptions when you use the Genome card online and in stores or issue and manage the Genome card up to 15 minutes. Please plan your transactions accordingly to avoid inconvenience, Best regards, Genome team


Components

Card transactions, Cards ordering and delivery


Locations

Primary Data Center


Schedule

July 15, 2026 4:00AM - July 15, 2026 6:30AM UTC


July 15, 2026 4:00AM UTC
UPDATE

Dear client, scheduled maintenance started. Best regards, Genome team

July 15, 2026 6:30AM UTC
UPDATE

Dear client, scheduled maintenance started. Best regards, Genome team