All Systems Operational

Updated a few seconds ago

Welcome to Genome system status! If you have any questions or need an assistance, please contact us at support@genome.eu

My Genome portal




Operational

Bank Transfer




Operational

Reports and Statistics




Operational

Notification Service




Operational

PSD2 Dedicated interface




Operational

Gateway API




Operational

Core




Operational

Genome.eu web site




Operational

Card transactions




Operational

Cards ordering and delivery




Operational

Android application




Operational

IOS application




Operational

Client verification




Operational

Metrics

API Uptime

100.00%




API Response Time

384.84ms




MY Portal Uptime

100.00%




MY Portal Response Time

441.84ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

356.56ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

592.64ms




API Uptime

100.00%




API Response Time

387.25ms




MY Portal Uptime

100.00%




MY Portal Response Time

454.50ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

358.00ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

557.13ms




API Uptime

99.82%




API Response Time

384.94ms




MY Portal Uptime

100.00%




MY Portal Response Time

446.52ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

363.94ms




PSD2 Dedicated interface Uptime

99.80%




PSD2 Dedicated interface Response Time

558.10ms




History (Last 7 days)

SEPA instant payment maintenance Planned Maintenance

Description

Dear Client, On the 16th of October, from 06:15 to 06:25 EET, there might be temporary disruptions when you send or receive SEPA instant payments. You will experience disruptions for up to 10 minutes during the maintenance time window. Please plan your transactions accordingly to avoid inconvenience. Thank you for your patience! Best regards, Genome team


Components

Bank Transfer


Locations

Primary Data Center


Schedule

October 15, 2025 3:15AM - October 15, 2025 3:25AM UTC


October 15, 2025 5:37AM UTC
[Update] Dear Client, planned SEPA instant maintenance started. Thank you for your patience! Best regards, Genome team

October 15, 2025 5:37AM UTC
[Update] Dear Client, planned SEPA instant maintenance has been finished. Thank you for your patience! Best regards, Genome team
Disruption of SEPA instant payments serviceDegraded Performance

Incident Status

Degraded Performance


Components

Bank Transfer


Locations

Primary Data Center



October 9, 2025 4:30PM UTC
[Identified] Dear Client, We are currently experiencing a partial disruption with bank transfer processing that might affect the processing of SEPA Instant incoming transfers. Regular SEPA credit transfers are not impacted. Thank you for your understanding! Kind regards, Genome team

October 9, 2025 4:55PM UTC
[Resolved] Dear Client, We're happy to share that SEPA instant incoming payments are back to their usual standard. Following thorough monitoring, services have returned to their usual standard. Thank you for your patience. Best regards, Genome team
SEPA credit transfers delayDegraded Performance

Incident Status

Degraded Performance


Components

Bank Transfer


Locations

Primary Data Center



October 8, 2025 9:20AM UTC
[Investigating] Dear Client, We are currently experiencing a partial disruption with bank transfer processing that might affect the processing of SEPA Instant transfers. We're already working on resolving the issue. Thank you for your understanding! Kind regards, Genome team

October 8, 2025 9:32AM UTC
[Resolved] Dear Client, We're happy to share that our partner has confirmed that operations are now back to normal. Following thorough monitoring, services have returned to their usual standard. Thank you for your patience. Best regards, Genome team