Active Incident

Updated a few seconds ago

Welcome to Genome system status! If you have any questions or need an assistance, please contact us at support@genome.eu
Technical difficulties using online using 3DS servicePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Card transactions

Locations

Primary Data Center


January 15, 2026 8:28AM UTC
IDENTIFIED

Dear client, we're having technical difficulties that might temporarily affect purchases online using 3DS. Thank you for your patience. Best regards, Genome team

My Genome portal




Operational


Bank Transfer




Operational


Reports and Statistics




Operational


Notification Service




Operational


PSD2 Dedicated interface




Operational


Gateway API




Operational


Core




Operational


Genome.eu web site




Operational


Card transactions




Partial Service Disruption


Cards ordering and delivery




Operational


Android application




Operational


IOS application




Operational


Client verification




Operational


Metrics

API Uptime

100.00%




API Response Time

368.64ms




MY Portal Uptime

100.00%




MY Portal Response Time

427.16ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

394.40ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

537.48ms




API Uptime

100.00%




API Response Time

369.13ms




MY Portal Uptime

100.00%




MY Portal Response Time

419.50ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

367.75ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

515.63ms




API Uptime

100.00%




API Response Time

414.68ms




MY Portal Uptime

100.00%




MY Portal Response Time

474.65ms




Genome.eu site uptime

100.00%




Genome.eu Response Time

412.58ms




PSD2 Dedicated interface Uptime

100.00%




PSD2 Dedicated interface Response Time

575.19ms




History (Last 7 days)

Scheduled Genome maintenancePlanned Maintenance

Description

Dear Client, Please note that scheduled database maintenance will take place on 12 January from 18:00 to 19:00 EET. No disruption to your services is expected during this time, and your operations should continue as usual. If you have any questions or concerns, please feel free to contact us. Kind regards, Genome Team


Components

Bank Transfer, Reports and Statistics, Core, Card transactions, Client verification


Locations

Primary Data Center


Schedule

January 12, 2026 4:00PM - January 12, 2026 5:00PM UTC


January 12, 2026 4:00PM UTC
UPDATE

Dear Client, scheduled maintenance is starting.

January 12, 2026 5:00PM UTC
UPDATE

Dear Client, We're happy to share that maintenance was carried out successfully. Thank you for your attention. Best regards, Genome team